By Devon L. Harris, Owner & Managing Member, OberaConnect, LLC
Managed Service Providers (MSPs) have quietly become one of the most essential support systems for modern businesses.
Over the past two decades in telecom, I’ve seen technology shift from a back-office to a frontline driver of business growth and resilience. At the same time, organizations face mounting challenges: escalating cybersecurity threats, hybrid work demands, rising compliance expectations, and leaner IT teams. For many, trying to manage all of this internally just isn’t sustainable.
That’s where MSPs come in.
More Than Just Tech Support
The role of a (MSP) has shifted dramatically. What was considered outsourced help desk support is now a strategic partnership focused on managing and modernizing the entire IT ecosystem. Today’s MSPs typically provide:
- 24/7 monitoring and incident response
- Cybersecurity strategy and compliance oversight
- Cloud migrations and data resilience
- Network architecture and connectivity
- Long-term technology planning and advisory services
By covering the full IT lifecycle, MSPs enable internal teams to shift from tactical firefighting to strategic execution
Why the Shift Is Accelerating
Businesses are turning to MSPs now more than ever due to a convergence of high impact forces:
- Cyber threats are accelerating. According to IBM, the average cost of a data breach in 2024 was $4.88 million—an all-time high. MSPs help businesses stay ahead of ransomware, phishing, and other security threats.
- The IT talent gap is widening A Gartner survey found that 64% of IT executives named talent shortages as the most significant barrier to adopting emerging technologies. MSPs offer specialized teams and deep bench strength without the hiring struggle.
- Technology is moving faster than ever. Cloud platforms, remote access, and AI tools are evolving rapidly, reshaping how businesses operate, collaborate, and compete. Hiring the right MSP takes the guesswork out of your IT infrastructure by bringing a collective expertise to adapt and scale as new technologies emerge.
- Predictable pricing supports smarter planning. With flat-rate pricing, MSPs give you cost transparency and help eliminate budget surprises.
For many companies, it’s no longer about whether to partner with an MSP—it’s about choosing the right one.
The OberaConnect Advantage
We don’t believe in one-size-fits-all service. Every business is unique, and your technology strategy should be too. That’s why we focus on:
- Proactive Service: We identify and resolve issues before they affect your business.
- Tailored Solutions: No cookie-cutter templates. We design IT roadmaps aligned with your goals.
- Human-Centered Support: Technology is our tool, but strong relationships are ourfoundation.
The right MSP doesn’t just keep your systems running—they help you run your business better. At OberaConnect, we take that responsibility seriously. We’re here to ease your operational burden, strengthen your cyber posture, and accelerate your growth.
DEVON HARRIS
Owner & Managing Member, OberaConnect, LLC
Devon Harris is the Owner and Managing Member of OberaConnect, LLC, a leading provider of IT, connectivity, and security solutions. With 15 years of experience in the telecommunications industry, Devon has held several senior leadership roles, specializing in fiber, VoIP, data center services, and managed services. Her expertise spans salesleadership, enterprise and wholesale accountmanagement, major account project oversight,sales support, and operations.
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